Terms of business

These are the standard terms we work under. Every project also has its own written scope, and where the two differ, the project scope wins.

1. Quotes and scope

We quote a fixed price against a written scope. That scope lists the pages, the templates and the functionality included. Work outside it is quoted separately before it starts — we do not bill for surprises.

Quotes are valid for 30 days. All prices exclude VAT.

2. Payment

Builds are invoiced 50% on sign-off and 50% on launch, payable within 14 days. The monthly plan starts on launch and is billed monthly in advance.

Platform projects begin with a discovery fee, payable up front and credited in full against the build if you proceed. The fee is stated in your quote.

3. What you provide

Content, images and access to your existing site, hosting and domain. We will migrate existing content for you; we do not write new copy or supply photography unless it is in the scope.

You confirm you have the right to use everything you give us. We are not liable for third-party claims arising from content you supply.

4. Timescales

We give an estimated delivery date at sign-off and we work to it. Where a delay is caused by content or approvals not arriving, the date moves by the same amount.

5. Ownership of the code

On final payment, the code we have written for you is yours outright. We hand over the repository and, where relevant, a database export. Third-party open-source components keep their own licences.

We keep the right to describe the work and show it in our portfolio, unless you ask us not to.

6. The monthly plan

The plan covers hosting, SSL, DNS, daily backups, uptime monitoring, security patching and the content-change allowance for your tier. It does not cover new pages, redesigns, new features, copywriting or photography.

Unused content-change time does not roll over. We will always tell you before doing anything chargeable.

7. Minimum term and cancellation

The plan runs for a minimum of 12 months from launch. After that, either side can end it with 30 days’ written notice.

When it ends we give you the repository, a content export and everything needed to move elsewhere. There is no exit fee. If we have to do significant migration work on your behalf we will quote for it first.

8. Uptime and support

We monitor uptime continuously and respond to issues within one business day. We do not offer a contractual uptime guarantee, and we would be cautious of a company our size that did.

9. Refettle for Good

Free charity builds are offered at our discretion, limited in number, and delivered to the same standard as paid work. The monthly running cost still applies. We may ask to publish the work as a case study, and you may decline.

10. Liability

Our total liability under any project is limited to the fees you have paid us for it. We are not liable for indirect or consequential loss, including lost profit or lost data, except where the law does not allow that limit.

Nothing here limits liability for death, personal injury or fraud.

11. Events outside our control

Neither side is responsible for failure or delay caused by something beyond its reasonable control — including infrastructure or hosting provider failure, power or network outage, cyber attack, serious illness, or government action. Affected obligations are suspended for as long as the event lasts, and any delivery date moves by the same amount.

If it continues for more than 30 days, either side can end the affected work in writing with no penalty. This does not excuse payment for work already delivered.

12. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions

Ask us: hello@refettle.co.uk. We would rather explain a clause now than argue about it later.